Mission United

If you are in an immediate crisis, please call the:


1.800.273.8255 and Press 1

To connect with a Mission United Case Manager call 757.858.7777

M-F 8:30 a.m.–5 p.m.

Every day approximately 20 American veterans are lost to suicide, nearly 50,000 veterans are homeless, and almost one-third of post 9-11 veterans have a service-connected disability. Veterans can face challenges transitioning from active duty, and too many find themselves homeless, jobless, or unable to access treatment for substance abuse, brain injury, or other physical and mental health issues.

United Way is doing something about this through Mission United.

Mission United

The Mission United coordinated care network brings together the best public, private, and non-profit organizations throughout the Hampton Roads region. These providers offer a range of programs that are intended to serve our military community and their families. Powered by the software provider, Unite Us, this platform allows organizations to create and receive specific referrals and provides the ability to track 100% of a client’s outcome.

  • Brings together regional human service organizations into one collaborative and streamlined on-line portal.
  • Provides veterans and their families with a single entry point to the help they need through a coordinated network of community partners.
  • Enables military veterans and their families to successfully acclimate back to civilian life.
  • Connects veterans and their families to education, job training, legal assistance, housing assistance, healthcare, food, and other resources.

Currently, there are three pathways into the network – through the Mission United website, call or walk-ins, and referrals created by the In-Network Providers. All cases are handled by a Mission United Case Manager that coordinates a warm and personal hand-off between clients requesting services and the organizations that provide those programs and services.


On November 11, 2016 the United Way of South Hampton Roads implemented a new program called Mission United. The UWSHR spent 18 months conducting over 400 interviews with individuals: veterans, transitioning members, case managers, executive directors, and on-site visits to discover the common problem. United Way found the problem was not the available services, but the lack of connection between the military community and the providers of programs and services to help and support them. The solution identified was technology to bridge the gap; identify multiple entry ways into a network with organizations which provide programs that support the military community.

In January 2017, the United Way of the Virginia Peninsula partnered with the United Way of South Hampton Roads to help grow Mission United through education in the community and growing the coordinated network of providers.

Since the program’s inception, there have been over 800 cases, all across Hampton Roads, and from every branch of the military. The provider network has grown and we will continue to educate and bring in new partners to the network. Ultimately we can expand the services to the many men, women, and children in the military community.

Mission United Network Providers

  • American Red Cross
  • Armed Forces Services Corporation/CFPB Financial Coaching Initiative
  • Armed Services Arts Partnership
  • BankOn
  • Boys & Girls Club of Southeastern Virginia
  • Boys & Girls Club of the Virginia Peninsula
  • Catholic Charities of Eastern Virginia
  • Center for Child and Family Services
  • Children's Harbor
  • Corporate America Supports You and Military Spouse Corporate Career Network
  • Eggleston - Warrior Bridge
  • FOCUS (Families Overcoming Under Stress)
  • ForKids
  • Give an Hour
  • Goodwill of Central and Coastal Virginia
  • Habitat for Humanity South Hampton Roads
  • Hampton Roads Community Action Program, Inc.
  • Housing Development Corporation of Hampton Roads
  • Legal Aid Society of Eastern Virginia (LASEV)
  • Lincoln Military Housing
  • LINK of Hampton Roads
  • Norfolk State University - Military Resource Center
  • Norfolk Works
  • Old Dominion University - Military Resource Center
  • Opportunity Inc. of Hampton Roads
  • Peninsula READS
  • Peninsula Worklink One Stop Career Center/AJC 
  • Prime Plus - Norfolk Senior Center
  • Regent University - Military Resource Center
  • STOP Inc
  • Sunrise House
  • The Barry Robinson Center
  • The Foodbank of Southeastern Virginia and the Eastern Shore
  • The Planning Council
  • The Up Center
  • Tidewater Community College
  • The Urban League of Hampton Roads
  • USO of Hampton Roads and Central Virginia
  • VersAbility
  • Veteran's HomeFront
  • Veterans Intake Center
  • Virginia Department of Veterans Services
  • Virginia Peninsula Foodbank