First Call


For more than 20 years, FIRST CALL INFORMATION & REFERRAL has been the number one source for referral to community services for residents of the Virginia Peninsula.

If you NEED HELP with food, shelter, rent, utilities or other basic needs, call 757.594.4636. This telephone hotline is staffed by operators who will talk with you to determine your needs and refer you to the community services that may be able to help.

First Call operators are standing by to take your call, Monday through Friday from 8:30am-6pm. Calls for emergency shelter are taken 24 hours a day, seven days a week.


211 VIRGINIA is an easy to remember phone number connecting people with free information on available community services. When you dial 211 a trained professional listens to your situation and suggests sources of help using one of the largest databases of health and human services in Virginia. This confidential service provides access to programs not only in our community but throughout the Commonwealth of Virginia.

211 VIRGINIA is a service of the Virginia Department of Social Services provided in partnership with the Council of Community Services, the Family Resource and Referral Center, The Planning Council, the United Way of Central Virginia, and the United Way of Greater Richmond & Petersburg.